Your privacy matters to us. This Privacy Policy explains what personal data juan368 collects from players in the Philippines, how we use it, and the steps we take to keep it secure. By using our platform, you agree to the practices described here. If you have any questions, our FAQ page is a good place to start.
When you register and use juan368, we collect the personal information needed to operate your account and comply with Philippine gaming regulations. This includes your full name, date of birth, email address, mobile number, and a government-issued ID for identity verification. We also collect your billing details and transaction history to process deposits and withdrawals in Philippine pesos (PHP). When you use our mobile app or website, we automatically gather technical data such as your device type, IP address, browser version, and session activity logs. This technical data helps us detect suspicious activity, prevent fraud, and improve platform performance for players across the Philippines. We may also collect preferences and gameplay data to personalise your experience and ensure responsible gaming tools are applied appropriately. All information collected is limited to what is strictly necessary for the purposes described in this policy.
The personal data we collect is used exclusively to deliver, maintain, and improve the juan368 platform for players in the Philippines. Your identity information is used to verify your account, prevent underage access, and comply with anti-money laundering (AML) requirements under Philippine law. Transaction data is processed to handle deposits, withdrawals, and bonus eligibility checks accurately and securely. Session and device data helps our technical team monitor platform stability, investigate reported issues, and protect accounts from unauthorised access. We may use your contact details to send you important account notifications, security alerts, or updates about changes to our terms and policies — we do not send unsolicited promotional messages without your consent. Gameplay data is used internally to power responsible gaming features such as session time tracking and loss limit monitoring. We never sell, rent, or trade your personal information to third-party advertisers or marketing companies.
juan368 does not sell or share your personal data with third parties for commercial purposes. We may share limited information with trusted service providers who assist us in operating the platform — such as payment processors, identity verification partners, and cloud infrastructure providers — strictly under confidentiality agreements. These partners are only permitted to use your data for the specific purpose for which it was shared and are required to maintain security standards equivalent to our own. In cases where Philippine law or a valid legal order requires disclosure, we will comply and, where permitted, notify you of such a request. If juan368 undergoes a business restructuring or acquisition, your data may be transferred as part of that process, and you will be informed in advance. We do not share your data with other gaming platforms, advertisers, or data brokers under any circumstances. All third-party partners we work with are vetted for compliance with applicable data protection standards.
We take the security of your personal information seriously and apply industry-standard technical and organisational measures to protect it at all times. All data transmitted between your device and our servers is encrypted using TLS (Transport Layer Security) to prevent interception. Sensitive account data, including payment details and identity documents, is stored in encrypted form on secured servers with restricted access controls. Our security team conducts regular audits and vulnerability assessments to identify and address potential risks before they can affect players. In the event of a data breach that poses a risk to your rights or privacy, we will notify affected users and the relevant Philippine authorities within the timeframes required by law. You are also responsible for keeping your account credentials confidential — never share your password with anyone, and contact our support team immediately if you suspect unauthorised access. Strong passwords and two-factor authentication, where available, are strongly recommended for all accounts.
As a player based in the Philippines, you have the right to access, correct, and request deletion of the personal data we hold about you, subject to our legal and regulatory obligations. You may request a copy of your personal data at any time by contacting our support team through the platform after logging in to your account. If any information we hold is inaccurate or outdated, you have the right to request a correction and we will action it promptly. You may also request that we restrict the processing of your data in certain circumstances, such as while a dispute is being resolved. Where we process your data based on your consent — for example, for optional communications — you may withdraw that consent at any time without affecting the lawfulness of prior processing. Requests related to data access, correction, or deletion will be handled within a reasonable timeframe in accordance with applicable Philippine data protection law. For any privacy-related concerns, please reach out to our support team via the contact details available inside your account dashboard.
We retain your personal data for as long as your account remains active and for a period thereafter as required by Philippine gaming regulations and financial record-keeping obligations. Transaction records and identity verification documents are typically retained for a minimum of five years following account closure to satisfy AML and regulatory audit requirements. After the applicable retention period has expired, your data is securely deleted or anonymised so that it can no longer be linked to you as an individual. If you request account closure, we will begin the data retention countdown from the date of closure, and you will be informed of the expected deletion timeline. Data that has been anonymised and can no longer identify you may be retained indefinitely for statistical and platform improvement purposes. We do not retain data beyond what is necessary for the purposes described in this policy. If you have questions about how long specific types of data are kept, our support team can provide further guidance.
juan368 reserves the right to update this Privacy Policy at any time to reflect changes in our practices, technology, or applicable Philippine law. When material changes are made, we will notify registered players via a notice on the platform or through the contact details associated with their account. The effective date at the top of this page will always reflect when the policy was last revised. We encourage you to review this page periodically so you remain informed about how we protect your data. Continued use of the platform after any changes have been published constitutes your acceptance of the updated policy. If you do not agree with any changes, you should stop using the platform and contact support to discuss your options. We are committed to being transparent about how your data is handled and will always aim to give reasonable notice before significant changes take effect.
If you have questions about how juan368 handles your personal data, our FAQ page covers the most common privacy and account queries from players across the Philippines. You can also reach our support team directly through your account dashboard after logging in. We are committed to keeping your data safe and your experience on the platform transparent and trustworthy.